Terms and Guarantees

Terms, Refunds, and Guarantees

We value transparency. Please review our terms carefully before enrolling so you know exactly what to expect.

We Value Transparency - What to Know Before You Enroll

Before choosing a real estate course, it's important to review the school's terms and policies carefully. This helps you understand what to expect — including refund policies, class structure, and what support is available if you need more time.

Unfortunately, some programs make their policies difficult to find or unclear. Students only discover the details after enrolling — and by then, it may be too late.

At Excel Realty Academy, we believe in complete transparency. Our policies are clear, straightforward, and aligned with how we actually teach and support our students.

We encourage you to compare our terms with any other real estate course in BC. The difference is in the details.

Terms and Policies

UBC Bulletins

  • Important course updates and revisions are posted on the UBC Course Resources Webpage.
  • Students are responsible for reviewing all information contained in these bulletins, including any updates to materials or assignments.

Electronic Devices

  • Audio recording, video recording, and photography are strictly prohibited in our in-person and online Zoom classrooms.
  • Violations will result in immediate expulsion without refund and may lead to legal action.
  • Please step outside the classroom if you need to take or return phone calls.

Reproduction of Materials

  • All Excel Realty Academy course materials are copyrighted and trademarked.
  • Copying, teaching, selling, or distributing our materials in any form is strictly prohibited.
  • Any student found sharing or reproducing our content will be expelled without refund and prosecuted.

Refund Policy

Registered Excel Realty Academy students may cancel their tutorial course and receive a full refund (less a 20% administration and processing fee) up to 15 full days prior to the first day of class.

Refund conditions are as follows:

Within 15 days before the class start date:

  • The course fee becomes non-refundable.
  • Students may, however, register for another class within six months by paying 50% of the course fee.

If a student cancels or reschedules again:

  • The second payment is also non-refundable.
  • The student may register for a third set of classes by paying the full course fee.

Once course materials or online training access are provided:

  • The course fee is non-refundable, regardless of whether or not the class has started.

After the class begins:

  • The course cannot be paused, deferred, or transferred to another date or person.
  • No refunds will be issued; however, students are eligible for a 50% discount on registration for a new class within the next six months.

Refunds will be issued using the same method of payment originally used.

Missed Classes

  • We understand that life happens, and occasionally you may need to miss a class. Whenever possible, we will do our best to help you reschedule a limited number of missed classes at no additional cost.
  • However, if you cannot commit 100% to attending your real estate classes and studying consistently at home, it may not be the right time to register. We kindly ask that you wait until you can fully commit before enrolling.
  • If you anticipate irregular attendance, have limited availability, or cannot dedicate a few hours per day to study until you pass the real estate exam, we strongly recommend postponing your registration until your schedule allows for success.
  • At Excel Realty Academy, we invest time, energy, and personal attention into helping our students succeed. In return, we expect the same level of commitment, focus, and determination from every student.
  • Our programs are designed for individuals who are serious, motivated, and ready to achieve their real estate license goal.

Payment Methods

  • All fees are fully payable upon registration.
  • Payments may be made by cash, e-transfer, or credit card via PayPal (online registration only).
  • At Excel Realty Academy, we stand behind the quality of our program and the support we provide. Our policies are designed to reflect that commitment — clear, fair, and focused on helping you succeed.

Access to Online Training

  • Access is provided exclusively to registered Excel Realty Academy participants — we do not sell online access separately.
  • If a student shares access credentials with others, this privilege will be revoked immediately, and the student will be expelled without refund.
  • Access is available for three months (12 weeks) from the date of your first class. (If access is granted earlier, that additional time is considered a bonus and does not count toward the 12 weeks.)
  • If you withdraw from the course or repeatedly postpone/reschedule classes, your online access will be terminated immediately.
  • Missing the mock exam class will not extend your access period. Registering early simply gives you more time to prepare.
  • Additional conditions may apply to complimentary online materials.

Free Repeat Before Writing the UBC Exam

Students may repeat the course at no additional cost before writing the UBC exam only if they have completed the full scheduled program, including:

  • All 12 classes
  • The full mock exam class
  • Continue directly with the repeat schedule without taking a break after completing the program.

This repeat option is available only when the student continues preparing right away after completing the mock exam. It does not apply if a student skips classes, misses the mock exam class, postpones any class, takes a break after completing the program, or returns later expecting to repeat for free.

As part of this support, online training access may be extended by an additional 2 months.

Free Repeat After an Unsuccessful Exam Attempt

If a student writes the UBC real estate exam and does not pass, they may attend the classes one more time at no additional cost, provided they meet all of the following conditions:

  • They completed the full Excel Realty Academy program, including all 12 classes and the mock exam class
  • They wrote the UBC exam within 3 months of their most recent Excel Realty Academy class
  • They contact Excel Realty Academy immediately after receiving their exam result
  • They provide their exam performance or assessment report immediately
  • They restart classes right away in the next available schedule

For students repeating after an unsuccessful exam attempt, online training access may be reset to 3 months to support continued preparation.

Six-Month Program Support Limit

  • All course access, free repeats, online materials, and support are valid for a maximum of 6 months from the start date of the student's first class.
  • Missed classes, postponed schedules, personal delays, travel, work conflicts, or breaks in study do not extend the 6-month period.
  • After 6 months, all access and free repeat privileges expire. Continued access to classes, online materials, mock exams, or support requires re-enrollment at the full course fee.

Purpose of the Free Repeat Policy

  • Our free repeat policy is meant to help serious students stay on track, maintain momentum, and prepare properly before writing or rewriting the UBC real estate exam.
  • It is not intended to create unlimited access, open-ended support, or a lifetime student arrangement. Students are responsible for progressing through the program in a timely manner and making reasonable efforts to complete their licensing preparation within the structured support period.

Note: The above terms and conditions are subject to change without notice.